Refund Policy

For online or in-person consultation bookings facilitated through CUREVO, the following refund terms apply by default (providers may specify different terms in their listing, which take precedence):

• Cancellation more than 48 hours before the scheduled consultation: full refund of the consultation fee, minus any non-refundable processing fees charged by the payment provider.
• Cancellation 24–48 hours before the scheduled consultation: 50% refund of the consultation fee.
• Cancellation less than 24 hours before the scheduled consultation: no refund.
• No-show (patient does not attend without cancellation): no refund.
• Consultation cancelled by the provider: full refund within 5 business days.

If a provider-specific cancellation policy is shown at the time of booking, that policy governs. Please review provider-specific terms before confirming.

For hospital procedure, surgery, or inpatient booking deposits made through CUREVO:

• Cancellation more than 30 days before procedure date: full refund of the deposit, minus non-refundable processing fees.
• Cancellation 15–30 days before procedure date: 50% refund of the deposit.
• Cancellation 7–14 days before procedure date: 25% refund of the deposit.
• Cancellation less than 7 days before procedure date: no refund of the deposit.
• Procedure cancelled by the hospital: full refund of all amounts paid to CUREVO within 7 business days.

These are CUREVO’s default terms. Individual hospitals may have their own cancellation policies that are disclosed in the booking confirmation. The stricter policy applies where CUREVO’s and the hospital’s policies differ.

Payments made directly to the hospital (outside CUREVO) are subject solely to the hospital’s refund policy. CUREVO cannot process refunds for payments not made through our platform.

CUREVO charges a platform service fee on bookings to cover operational costs, verification services, and patient support.

• Platform service fees are generally non-refundable once a booking is confirmed.
• Exceptions: if a booking fails to complete due to a technical error on the CUREVO platform, or if a provider cancels, the service fee will be fully refunded.
• Subscription fees paid by providers are non-refundable once the billing period has commenced.

To request a refund:

• Step 1: Log in to your CUREVO account and navigate to My Bookings.
• Step 2: Select the relevant booking and click 'Cancel & Request Refund'.
• Step 3: Provide the reason for cancellation (optional but helpful).
• Step 4: If you are unable to cancel through the platform, email support@curevo.in with your booking reference number, full name, and reason for cancellation.

We will acknowledge your refund request within 2 business days and notify you of the outcome within 5 business days.

Approved refunds are processed as follows:

• Credit/debit card payments: 5–10 business days to appear on your statement, depending on your card issuer.
• UPI / net banking (India): 3–5 business days.
• International bank transfers: 7–14 business days, depending on correspondent banks.
• Wallet credits (if applicable): 1–2 business days to your CUREVO account balance.

Refunds are returned to the original payment method used at the time of booking. We cannot redirect refunds to a different account or payment method.

If your original payment was made in a currency other than the currency in which the refund is processed:

• The refund will be issued in the original payment currency where technically possible.
• Exchange rate differences between the time of payment and the time of refund are not compensated by CUREVO.
• Any bank charges, foreign transaction fees, or conversion fees applied by your card issuer are your responsibility.
• CUREVO is not responsible for exchange rate losses on international refunds.

For refund queries or disputes, contact our support team:

• Email: support@curevo.in
• Subject line: 'Refund Request — [Booking Reference]'
• Legal Name: Pantheon Meditech Private Limited
• Registered Office: Salem, Tamil Nadu, India

For unresolved disputes, see the Dispute Resolution section in our Terms of Service.