Terms of Service

By accessing curevo.in, our mobile applications, or any related services (collectively, the “Platform”), you confirm that you have read, understood, and agreed to be legally bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, please do not access or use the Platform. If you are using the Platform on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

CUREVO is a global online healthcare marketplace that connects patients seeking medical treatment with independent, verified healthcare providers — including hospitals, clinics, specialist centres, and licensed doctors — worldwide.

CUREVO is a technology intermediary, not a healthcare provider. We do not practice medicine, provide diagnoses, or deliver clinical care. All medical services are provided directly by listed healthcare providers.

Our services include: provider discovery and comparison, appointment and procedure booking facilitation, quote management, medical travel coordination, EBOO/HBOT therapy centre listings, and patient communication tools.

All doctors, hospitals, and centres listed on CUREVO must maintain the following throughout their engagement with the Platform:

• Hold valid medical credentials, including MCI (Medical Council of India) or NMC (National Medical Commission) registration for Indian practitioners, or the equivalent regulatory body registration for practitioners in other jurisdictions.
• Ensure all listed information — including qualifications, specialisations, fees, availability, and facility details — is accurate, current, and not misleading.
• Obtain and maintain all licences, registrations, and accreditations required by applicable law to practise medicine and operate medical facilities.
• Respond to patient enquiries and booking requests within the timeframes stipulated in the provider agreement.
• Maintain professional indemnity insurance appropriate to their scope of practice.
• Promptly notify CUREVO of any suspension, revocation, or adverse action against their medical licence or accreditation.
• Comply with all applicable laws, including the Indian Medical Council Act, Clinical Establishments Act, and relevant state regulations.

Misrepresentation of credentials, fraudulent listings, or conduct that harms patient safety will result in immediate suspension and permanent removal from the Platform, in addition to any legal action.

Patients and prospective patients using the Platform agree to:

• Provide accurate personal, medical, and contact information when making enquiries or bookings.
• Independently verify provider credentials and seek a second medical opinion where appropriate before committing to a procedure.
• Consult a licensed physician before travelling internationally for medical treatment.
• Comply with the healthcare provider's clinical instructions and pre/post-procedure guidelines.
• Not use the Platform to seek treatment for conditions that require emergency medical attention; in an emergency, contact local emergency services immediately.
• Ensure they hold valid travel documents, health insurance, and any visas required for medical travel.

Bookings made through the Platform are subject to confirmation by the healthcare provider. A booking is confirmed only upon receipt of a written confirmation from both the provider and CUREVO.

Standard cancellation policy: Cancellations made at least 48 hours before the scheduled appointment or procedure are eligible for a full refund of any platform service fee paid to CUREVO. Cancellations within 48 hours of the appointment may incur a cancellation fee as disclosed at the time of booking.

Provider-specific cancellation terms are disclosed at the time of booking and may differ from the above. Refunds of amounts paid directly to healthcare providers are governed by the provider's own policy. For full details, see our Refund Policy.

CUREVO reserves the right to cancel a booking if a provider becomes unavailable or if there is evidence of fraud. In such cases, a full refund of platform fees will be issued.

CUREVO charges a commission on completed bookings, as specified in the provider agreement. This commission is deducted from payments processed through the Platform. Providers who circumvent the Platform to transact directly with patients discovered through CUREVO remain liable for the applicable commission.

Platform service fees payable by patients, if any, are displayed clearly before booking confirmation. Payments are processed by authorised third-party payment processors (including Razorpay and Stripe). CUREVO is not liable for payment processor outages or errors beyond its reasonable control.

Currency conversions displayed on the Platform are indicative. The final charge in your billing currency is determined by your payment provider at the time of transaction.

Telemedicine consultations facilitated through the Platform are governed by the Telemedicine Practice Guidelines 2020 issued by the Board of Governors of the Medical Council of India in exercise of powers conferred under the Indian Medical Council Act, 1956, as amended.

• Telemedicine consultations must be conducted by a registered medical practitioner (RMP) as defined under the Indian Medical Council Act.
• Practitioners must obtain informed consent from patients before initiating a telemedicine consultation.
• Certain categories of treatment, including prescribing Schedule X drugs and invasive procedures, may not be conducted via telemedicine as per the Guidelines.
• Patients and providers are responsible for ensuring the security and confidentiality of the communication channel used.
• Consultations involving minors require a parent or guardian to be present.

Providers offering telemedicine on the Platform must ensure their practice complies with all applicable Telemedicine Practice Guidelines and any subsequent amendments or regulations issued by the National Medical Commission.

The collection, storage, and processing of personal data through the Platform is governed by the Digital Personal Data Protection Act, 2023 (DPDPA 2023) and our Privacy Policy.

• We collect only the personal data necessary to provide our services (purpose limitation).
• Medical and health data constitutes sensitive personal data and is processed with explicit consent and appropriate safeguards.
• Data subjects (users) have the right to access, correct, and erase their personal data as provided under the DPDPA 2023.
• We do not sell personal data to third parties. Data may be shared with healthcare providers solely to facilitate bookings made by you.
• Cross-border data transfers are conducted in compliance with applicable law and with appropriate contractual safeguards.

To exercise your data rights or raise a privacy concern, contact our Data Protection Officer at privacy@curevo.in.

All content on the Platform — including the CUREVO name, logo, design system, software, text, images, and data compilations — is owned by or licensed to Pantheon Meditech Private Limited and is protected by applicable intellectual property laws, including the Copyright Act, 1957 (India) and the Trade Marks Act, 1999 (India).

Healthcare providers grant CUREVO a non-exclusive, worldwide, royalty-free licence to display submitted content (photos, descriptions, pricing) for the purpose of operating and marketing the Platform.

You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any Platform content without prior written consent from Pantheon Meditech Private Limited.

To the fullest extent permitted by applicable law, Pantheon Meditech Private Limited and its directors, employees, officers, and agents shall not be liable for:

• Medical outcomes, clinical decisions, complications, or negligence arising from the actions or omissions of listed healthcare providers.
• Travel disruptions, visa denials, quarantine requirements, or force majeure events.
• Indirect, incidental, special, consequential, or punitive damages of any kind.
• Loss of data, revenue, business opportunity, or goodwill arising from use of or inability to use the Platform.
• The accuracy, completeness, or suitability of provider listings or medical information on the Platform.

Our total aggregate liability for any claims arising out of or relating to these Terms or your use of the Platform shall not exceed the fees paid by you to CUREVO in the twelve months immediately preceding the event giving rise to the claim.

These Terms shall be governed by and construed in accordance with the laws of India. The courts located in Salem, Tamil Nadu, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Platform.

If you access the Platform from outside India, you are responsible for compliance with the laws applicable in your jurisdiction in addition to these Terms.

In the event of a dispute, you are encouraged to first seek informal resolution by contacting us at support@curevo.in. If informal resolution is unsuccessful, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat and venue at Salem, Tamil Nadu, conducted in the English language.

In accordance with the Information Technology Act, 2000 and applicable rules, the details of our Grievance Officer are:

• Name: Grievance Officer, Pantheon Meditech Private Limited
• Email: legal@curevo.in
• Address: Pantheon Meditech Private Limited, Salem, Tamil Nadu, India
• Response time: Within 30 days of receipt of a complaint

You may raise a complaint or grievance relating to the Platform, content, or services by writing to the Grievance Officer at the above contact details. We are committed to resolving complaints in a timely and fair manner.

Registered company details: Pantheon Meditech Private Limited · CIN: U32509TZ2026PTC038230 · GSTIN: 33AAQCP8033R1ZM · Salem, Tamil Nadu, India.